The Adobe Creative Cloud (CC) Cleaner Tool helps resolve installation problems for several Adobe products, including Photoshop Elements and Adobe Premiere Elements. The tool removes installation records for prerelease installations of products and does not affect installations of previous versions of a product.
Then you may have a fake Adobe Reader or one carrying malware. Never respond to popups asking you to download directly. Always go to the vendor website. Check the vendor website for Advanced Mac Cleaner and follow their removal instructions. Don't download one 3rd party utility in order to remove another 3rd party utility. May 10, 2019 Adobe Creative Cloud Cleaner Tool 4.3.0.30 - Resolves Adobe CS and CC installation issues. Download the latest versions of the best Mac apps at safe and trusted MacUpdate.
Follow these steps to use the Creative Cloud Cleaner Tool.
Back up all files stored in Adobe product directories, including custom plug-ins or profiles that you have installed.
On Windows 8.1/8/7, choose Start > Control Panel > Programs > Programs and Features.
Select the product that you want to remove, and click Remove or Uninstall.
Follow the onscreen instructions to complete the uninstallation.
In the Finder, navigate to Applications/Utilities/Adobe Installers.
Double-click the uninstaller of the product you want to remove.
Follow the onscreen instructions to complete the uninstallation.
Download the Adobe Creative Cloud Cleaner Tool for Windows.
Download
Use Windows or a zip utility, such as WinZip, to extract the AdobeCreativeCloudCleanerTool.zip file.
Double-click the Adobe_Creative_Cloud_Cleaner_Tool folder, and then double-click the Win folder.
Right-click AdobeCreativecloudCleanerTool.exe and choose Run As Administrator.
Note:
If Run As Administrator is not available when you right-click, double-click AdobeCreativeCloudCleanerTool.exe to run it.
Follow the onscreen instructions:
When you see the message 'Adobe Creative Cloud Cleaner Tool completed successfully,' press Enter and restart your computer.
Download the Adobe Creative Cloud Cleaner Tool for Macintosh.
Download
Double-click AdobeCreativeCloudCleanerTool.zip to extract the AdobeCreativeCloudCleanerTool.dmg.
Double-click the AdobeCreativeCloudCleanerTool.dmg file. Dmg-02-3c2.
You are shown a message prompting you to confirm whether you want to open the file. Click Open.
As Adobe Creative Cloud Cleaner Tool require permissions to make changes on your computer, you are prompted to enter the user name and password.
Enter the user name and password of a user account with administrative privileges.
On the License Agreement screen, choose your preferred language, read the license agreement, and click Accept.
Note:
The End-User License Agreement is displayed in English or Japanese depending on the language setting of the Root user account.
On the Adobe Creative Cloud Cleaner Tool window, select the version of the product you want to remove from the menu in the upper-right corner of the script window.
Select the product you want to clean up from the table, and then click Cleanup Selected. (Click Clean All to clean up all installer-related files for the version of the CC or CS product you chose in Step 7.)
When you see the message 'Adobe Creative Cloud Cleaner Tool completed successfully,' click Quit and restart your computer.
In a text editor, such as WordPad, open Adobe Creative Cloud Cleaner Tool.log. The location of this file depends on your operating system:
Review the log file entries. If any of the entries indicate failure, contact us.
Dmg file opener. In a text editor, such as TextEdit, open /Users/[user name]/Adobe Creative Cloud Cleaner Tool.log.
Review the log file entries. If any of the entries indicate failure, contact us.
Once you've successfully run the Creative Cloud Cleaner Tool, install your product.
Twitter™ and Facebook posts are not covered under the terms of Creative Commons.
Legal Notices Online Privacy Policy